FAQ: What to Do If You Have a Street Lighting Problem
Q: What should I do if I find a problem with street lighting?
A: Reporting Emergency Street Lighting Faults
If you encounter an emergency street lighting fault, please call us immediately. Emergency faults are normally actioned within 2 hours of reporting. The contact numbers are:
- During office hours: 0303 123 1015 (Monday to Thursday 8.45am to 4.45pm, and Friday 8.45am to 4.15pm)
- Outwith office hours: 0800 24 20 24
Q: What types of street lighting faults are considered an emergency?
The following faults are classed as an emergency:
- Lighting damaged by vehicles or vandalism
- Wires exposed or broken doors on units
- Light unit hanging
- A section of 3 or more lamps in a row dark
Q: How do I report a non-emergency street lighting fault?
- For non-emergency street lighting faults, please use South Lanarkshire Council’s Street Lighting Fault Form. Provide as much information as possible about the fault and its location.
Q: What information should I provide when reporting a non-emergency street lighting fault?
When completing the form, include details such as:
- The exact location of the faulty street light (e.g., street name, nearby landmarks)
- A description of the fault (e.g., light not working, flickering)
- Any other relevant information that could assist in locating and identifying the problem
Q: Will I receive confirmation after reporting a non-emergency street lighting fault?
- Yes, once your request has been submitted, you will receive an email confirmation. This email will advise that your request has been received and provide you with contact details should you have any further queries.
Q: What is the timescale for repairing non-emergency street lighting faults?
- Please note that the current timescale for repairing dark lamps is 30 working days.
By promptly reporting street lighting faults and providing detailed information, you help ensure that street lighting issues are addressed efficiently, keeping our community well-lit and safe.